Date: Thursday, October 18, 2008 Time: 8:30 - Noon (registration & networking starts at 7:30am) Parking: Free Parking available     Location: Convention Center at the OnCenter     Tickets: $99.00 (10 tickets or more for $89.00)   Sponsors: View  Sponsors     Information: For additional information on this event, please call Robyn@ 315-579-3901     Gitomer, author of the "Sales Moves" column and author of "The Sales Bible" and "Customer Satisfaction is Worthless - Customer Loyalty is Priceless," writes his column for The Central New York Business Journal and 85 other business papers across the country. He has presented more than 100 seminars a year for a decade and recently returned from Eastern Europe, where he presented in Warsaw, Prague, and Budapest. Gitomer, president of BuyGitomer in Charlotte, N.C., says that his seminar "will help people get out of the doldrums of 'there's just not enough business.' " "I'll give people info they can take out into the street one minute after they hear it and start making money," Gitomer claims. Gitomer explains his focus on customer loyalty over satisfaction by noting that "some customers are never satisfied." But, he says, they will continue to come back. And that, he says, is the measure of customer loyalty: "Will they come back and will they refer other people to do business with me?" Gitomer's clientele include Coca-Cola, Cingular Wireless, Hilton, Choice Hotels, Enterprise Rent-A-Car, Turner Broadcasting, Time Warner Cable, HBO, Wells Fargo Bank, Mercedes Benz, Hyatt Hotels, XEROX, IBM, AT&T, and, says Gitomer, hundreds of others. His two Web sites, www.gitomer.com and www.trainone.com, get more than 1,000 hits a day from readers and seminar attendees. In 1997, Gitomer was awarded the designation Certified Speaking Professional by the National Speakers Association